We want you to be very happy with our products and service. At BlueCrestStudios, we do not hide behind large support ticketing system. We believe you should be connected to a real person. Therefor, you can reach our technical support team by email support@bluecreststudios.com. We usually respond to every support request within 24 hours, Monday – Friday. However, we have been known to respond to emails on the weekends occasionally.